Job lookup · Dispatch updates
Track Your Delivery
Use the secure job lookup to check available booking information, or call dispatch for an operational update. Drop-X does not provide live GPS tracking, driver-location maps or photo proof of delivery.
Reference number not available? Call dispatch on 1300 973 038 — our team can look up the booking record.
Know your delivery cost before you book
More delivery for your money.
Courier bookings: pay for the journey, not the zone · GST included · 20–50 km included by item type.
For published courier rates
- No fuel levies
- No tolls
- No hidden fees
- No surprises
| Item | Same dayStandard rate | Next dayBook ahead, save 10% | Freight accountUp to 30% off |
|---|---|---|---|
| Small items(Max 5 items)Parcels, satchels & legal documents — under 50kg total | $35 | $35 | $24.50 |
| Euro pallet(Max 4)800mm W × 1200mm L × 1500mm H · max 250kg per pallet | $88 | $79.20 | $61.60 |
| Standard pallet(Max 2)1165mm W × 1165mm L × 1500mm H · max 500kg per pallet | $110 | $99 | $77 |
| Oversized palletUp to 2400mm L × 1650mm W × 1500mm H · max 1000kg per pallet | $155 | $139.50 | $108.50 |
| Regional Victoria Freight | from$1.95/km | from$1.76/km | from$1.37/km |
Add-ons: Priority delivery +$55 · After-hours delivery +$110 · Weekend delivery +$110
Next day: metro small items stay at $35; regional next-day jobs are 10% off the item rate and distance charge.
Freight account: shown at the maximum 30% discount for top volume tiers; actual rates are tailored to your volume.
These are courier item, pallet and distance rates, not a full 10-pallet truck booking. Truck transport is quoted separately: explore the truck service or request a quote. Courier add-ons and discounts do not apply automatically to trucks. Compare fleet options; dispatch confirms vehicle fit.
Check your job
Open the Drop-X job lookup page and enter the order number and tracking password from your booking confirmation.
Track Your OrderTracking opens in a new tab on our dedicated booking website.
What each tracking status means
Every Drop-X job moves through four status milestones. Here is what to expect at each stage:
Booked
Your job has been accepted. Vehicle allocation and timing remain subject to operational conditions.
Picked Up
The driver has collected your freight from the pickup address and is in transit.
In Transit
Your freight has been collected for road transport. Call dispatch for an operational update.
Delivered
The job record indicates delivery is complete. Contact dispatch if you need delivery confirmation.
Delivery confirmation and records
Drop-X provides delivery confirmation after a completed job. A receiver signature may be available when the requirement was arranged and confirmed for the booking. Photo proof, GPS records and an online POD portal are not offered. For an older record, call dispatch on 1300 973 038 or email info@drop-x.com.au.
Tracking questions answered
How do I check a Drop-X job?
Enter the reference number from your booking confirmation in the job lookup. The information available depends on the booking. For the latest operational update, call dispatch.
Where do I find my Drop-X job reference number?
Your reference number is in the booking confirmation. If you cannot locate it, call dispatch on 1300 973 038 with the business name and job details.
Do you provide live GPS tracking?
No. Drop-X does not offer live GPS or driver-location tracking. Dispatch can provide an operational update and the current estimated timing for an accepted booking.
Will I receive delivery confirmation?
Delivery confirmation is provided after completion. A receiver signature may be available when arranged and confirmed for the booking. Photo proof and an online POD portal are not offered.
My tracking shows 'Booked' but the driver hasn't arrived — what does that mean?
'Booked' means the job has been accepted for dispatch. Vehicle allocation and timing depend on operational availability. Call 1300 973 038 for the current estimate; estimates are not guaranteed time slots.
Can the recipient request an update?
The booking contact can call dispatch with the job reference for an operational update. Live tracking links are not provided.
What if my job shows 'Delivered' but the recipient hasn't received it?
Call dispatch promptly on 1300 973 038 with the job reference and recipient details. The team will review the available delivery record and explain the next steps; investigation timing and outcomes are not guaranteed.