Real-time tracking · Proof of delivery
Track Your Delivery
Enter your job reference number to see the live status of your Drop-X courier job. Track pickups, monitor transit and receive photo proof of delivery the moment your freight is dropped — for same day, next day and after-hours jobs across metro Melbourne and Regional Victoria.
Reference number not available? Call dispatch on 1300 973 038 — our team can look up any job instantly.
Know your delivery cost before you book
Fixed rates across our network · GST included · no quote required.
Small items(Max 5 items)
Parcels, satchels & legal documents — under 50kg total
$35
inc. GST
Euro pallet(Max 4)
800mm W × 1200mm L × 1500mm H · max 250kg per pallet
$88
inc. GST
Standard pallet(Max 2)
1165mm W × 1165mm L × 1500mm H · max 500kg per pallet
$110
inc. GST
Oversized pallet
Up to 2400mm L × 1650mm W × 1500mm H · max 1000kg per pallet
$155
inc. GST
Regional Victoria Freight
Same day available — fixed pricing by destination
from $280
inc. GST
Priority delivery +$55 · After-hours delivery +$110
Live tracking portal
Enter your reference number below to see current status and driver location.
Having trouble loading? Open the tracking portal directly or call 1300 973 038.
What each tracking status means
Every Drop-X job moves through four status milestones. Here is what to expect at each stage:
Booked
Your job is confirmed and queued. A driver will be allocated by the scheduled pickup time.
Picked Up
The driver has collected your freight from the pickup address and is in transit.
In Transit
Your freight is on the road. Live driver location is available in the tracking portal.
Delivered
Delivery is complete. Photo proof of delivery has been emailed to the booking contact.
Proof of delivery and records
Drop-X captures a photo proof of delivery (POD) and signed docket for every job. PODs are emailed to the booking contact within minutes of delivery and are also accessible in the freight account portal for account customers. If you need a copy of a POD for an older job, call dispatch on 1300 973 038 or email info@drop-x.com.au.
Tracking questions answered
How do I track my Drop-X delivery?
Enter the job reference number from your booking confirmation email into the tracking form above. You will see the current status of your job, the assigned driver and the estimated delivery time in real time.
Where do I find my Drop-X job reference number?
Your reference number is in the booking confirmation email sent at the time of booking. It is also shown in your freight account portal if you have one. If you cannot locate it, call dispatch on 1300 973 038 — our team can look up any job by address, sender name or booking time.
How often is tracking updated?
Driver location and job status update continuously throughout the job. Status milestones — Booked, Picked Up, In Transit, Delivered — update within seconds of the driver completing each step in the app.
Will I receive a proof of delivery?
Yes. A photo proof of delivery (POD) and signed delivery docket are emailed to the booking contact address within minutes of the driver completing the drop. PODs are also accessible through the freight account portal for account customers.
My tracking shows 'Booked' but the driver hasn't arrived — what does that mean?
'Booked' means your job is confirmed and queued for dispatch. The driver will be assigned and status updated to 'In Progress' as soon as the nearest available vehicle is allocated, typically within 15–30 minutes of pickup time. For urgent jobs, call 1300 973 038 for a live ETA.
Can the recipient track the delivery?
Yes. If an email address was provided for the recipient at booking time, they receive a tracking link automatically when the driver picks up the freight. Account customers can also share tracking links from the portal.
What if my job shows 'Delivered' but the recipient hasn't received it?
Call dispatch immediately on 1300 973 038. Our team can pull the photo POD and GPS record for the delivery instantly. If the item was left in a safe location, the photo will show the drop point. If there is a genuine delivery issue, we will investigate and resolve it same day.