Drop X Transport – Terms & Conditions

Drop X Transport – Terms & Conditions

By booking or using our services, you agree to the terms below. These form the full agreement between Drop X Transportation ("Drop X") and the Customer.

1. Definitions

"Drop X" includes its staff, agents, and subcontractors.

"Customer" means any party using our service (sender, receiver, consignor, etc.).

"Goods" means all consigned items, including packaging and contents.

"Services" refers to transport, handling, and related logistics.

"Dangerous Goods" are items classified hazardous under the ADG Code.

2. Carrier Disclaimer

Drop X is not a common carrier and may refuse any Goods at its discretion. All services are provided under these terms only.

3. Subcontracting

We may subcontract any service. All subcontractor terms, including liability limits, apply. Subcontractors must meet Drop X safety and conduct standards.

4. Bookings & Payments

Prepayment required unless on approved account.

Account holders: 7-day invoice terms.

Incorrect info (e.g., address, size) may result in failed job without refund.

Waiting beyond 30 mins may incur fees.

5. Freight Specs

Standard Pallet: 1165x1165mm, up to 1000kg

Euro Pallet: 1200x800mm, up to 250kg

Oversized freight must be declared; charged per pallet space.

6. Loading & Site Access

Customer ensures:

Forklift and operator on-site (or $77 manual handling fee applies)

Freight is ready

Site is safe and accessible

7. After-Hours

Deliveries (5PM–12AM) require someone present.

Same-day and after-hours jobs are non-refundable once confirmed.

8. Cancellations

Full refund (less fees) if cancelled >4 hours before pickup

50% fee if cancelled <2 hours

Amendments must be made ≥1 hour prior

9. Return to Sender

Undeliverable freight incurs full re-charge

$25 overnight storage fee

Common causes: wrong address, closed site, no receiver

10. Excluded Goods

No Dangerous Goods unless approved in writing.

Prohibited: alcohol, tobacco, perishables, valuables, animals, documents representing money, etc.

11. Liability & Insurance

Drop X not liable unless due to proven gross negligence

No liability for indirect or consequential loss

Subcontractors must hold $500k Goods in Transit cover

Customer should arrange own insurance

Max liability capped at $500 or service cost

12. Claims

Damage/loss: report in writing within 7 days

Non-delivery: within 60 days

Legal action: within 12 months

13. Customer Warranties

Customer confirms:

Goods are safe, legal, and properly declared

Sites are suitable

They’re authorised to act on behalf of the owner

Customer indemnifies Drop X against third-party claims or breaches.

14. Force Majeure

Drop X is not liable for delays due to weather, traffic, strikes, breakdowns, or other events beyond control.

15. Non-Solicitation

Customers must not hire or engage any Drop X driver or subcontractor during or within 12 months after service.

16. Dispute Resolution

Disputes must first go through good-faith written communication and mediation before legal action.

17. Governing Law

These terms are governed by Victorian law and subject to its courts.

18. Quotes

Quotes are based on provided details and subject to adjustment if conditions differ. Final charges confirmed upon acceptance.

19. Entire Agreement

These terms represent the full agreement. Any change must be in writing and signed by Drop X.

20. Severability & Waiver

If any clause is invalid, the rest remain in effect. Failure to enforce rights does not waive them.

21. Privacy

We follow the Privacy Act 1988 (Cth). Customer data is managed per our Privacy Policy. Service and marketing emails may be sent. Opt out anytime via info@drop-x.com.au.

22. Right to Refuse

Drop X may inspect freight and refuse service for unsafe or misdeclared goods.

23. Vehicle Condition

Customer must inspect vehicles before loading. If not done, suitability is assumed and claims are waived.

24. Termination

Drop X may terminate service for breach not rectified in 7 days. Abandoned freight may be disposed of with notice.

25. GST

All prices include GST unless clearly stated otherwise.

26. Proof of Delivery

We may use GPS timestamps or photos as delivery confirmation. Disputes must be raised within 48 hours.