Drop X Transport – Terms & Conditions

Drop X Transport – Terms & Conditions 

By booking or using our services, you agree to the terms below. These form the full agreement between Drop X Transportation ("Drop X") and the Customer.

• Drop X includes its staff, agents, and subcontractors. 
• Customer means any party using our service (sender, receiver, consignor, etc.).
• Goods means all consigned items, including packaging and contents 
• Services refers to transport, handling, and related logistics.
• Dangerous Goods are items classified hazardous under the ADG Code.
   

Drop X is not a common carrier and may refuse any Goods at its discretion. All services are provided under these terms only.

Drop X may subcontract any service. All subcontractor terms, including liability limits, apply. Subcontractors must meet Drop X safety and conduct standards.

• Prepayment is required unless on an approved account.
• Account holders: 7-day invoice terms apply.
• Incorrect information (e.g., address, dimensions) may result in failed jobs without refund.
• Waiting beyond 30 minutes may incur additional fees.
   

A booking will be deemed futile where the Customer has provided materially inaccurate or misleading information, including but not limited to:

• Incorrect or understated dimensions, weight, or load specifications;
• Inaccurate pick-up or delivery details or site access conditions; or
• Any deliberate misrepresentation for the purpose of obtaining a lower service fee. 

Consequences:

1. The Service shall be automatically cancelled on-site.
2. No refund shall be issued where deliberate misrepresentation is reasonably determined.
3. In cases of genuine error, any partial refund (if granted at Drop X’s sole discretion) shall be less any costs incurred and the 2.2% transaction fee.
4. A new booking with accurate details is required at the applicable rate before service can proceed.

• Standard Pallet: 1165 x 1165 mm, up to 1000 kg
• Euro Pallet: 1200 x 800 mm, up to 250 kg
• Oversized freight must be declared; items up to 2500 x 1700 mm are charged per pallet space.
   

The Customer ensures:

• Forklift and operator are on-siteat pick up and delivery (or $44 manual handling fee applies)
• Freight is ready for pickup
• Site is safe and accessible
   

• Deliveries between 5 PM–12 AM require a responsible person present.
• Same-day and after-hours jobs are non-refundable once confirmed.
   

• Full refund (less any fees) if cancelled >4 hours before pickup
• 50% fee if cancelled <2 hours before pickup
• Amendments must be made ≥1 hour prior to scheduled pickup
   

• Undeliverable freight incurs full re-charge
• $25 overnight storage fee applies 
• Common causes include wrong address, closed site, or no receiver
   

• No Dangerous Goods unless approved in writing
• Prohibited items: alcohol, tobacco, perishables, valuables, animals, documents representing money, etc.
   

• Drop X is not liable unless due to proven gross negligence
• No liability for indirect or consequential loss
• Subcontractors must hold $500k Goods in Transit cover
• Customers should arrange their own insurance
• Maximum liability capped at $500 or the service cost, whichever is higher
   

• Damage/loss: report in writing within 7 days
• Non-delivery: within 60 days
• Legal action must be commenced within 12 months
   

The Customer warrants that:

• Goods are safe, legal, and properly declared
• Sites are suitable for delivery/pickup
• They are authorised to act on behalf of the owner
• They indemnify Drop X against third-party claims or breaches
   

Drop X is not liable for delays due to weather, traffic, strikes, breakdowns, or other events outside its reasonable control. Estimated delivery times are indicative only and do not constitute a contractual guarantee.

Customers must not hire or engage any Drop X driver or subcontractor during or within 12 months after service.

Disputes must first be addressed through good-faith written communication and mediation before legal action.

These terms are governed by the laws of Victoria, Australia, and subject to its courts.

Quotes are based on provided details and are subject to adjustment if conditions differ. Final charges are confirmed upon acceptance.

These terms represent the full agreement between Drop X and the Customer. Any changes must be in writing and signed by Drop X.

If any clause is invalid, the rest remain in effect. Failure to enforce rights does not constitute a waiver.

Drop X follows the Privacy Act 1988 (Cth). Customer data is managed per our Privacy Policy. Service and marketing emails may be sent; opt-out via info@drop-x.com.au.

Drop X may inspect freight and refuse service for unsafe or misdeclared goods.

Customers must inspect vehicles before loading. If not done, suitability is assumed and claims are waived.

Drop X may terminate service for breach not rectified within 7 days. Abandoned freight may be disposed of with notice.

All prices include GST unless clearly stated otherwise.

Drop X may use GPS timestamps or photos as delivery confirmation. Disputes must be raised within 48 hours.

The Customer is responsible for all charges incurred. Drop X is not liable for bank chargebacks, unauthorised payment claims, or delays in processing. Any such disputes must be resolved directly with Drop X; services remain payable.

Where Goods are delivered in multiple shipments, Drop X’s liability and delivery confirmation apply separately to each shipment. Failure to deliver part of a split load does not entitle the Customer to withhold payment for delivered Goods.

Drop X engages subcontractors at its discretion. Except for proven gross negligence, Drop X is not liable for acts, omissions, or errors by subcontractors. Customers acknowledge that subcontractor terms and insurance limits apply.

The Customer warrants that all Goods comply with applicable import, export, and customs regulations. The Customer indemnifies Drop X against fines, duties, or claims arising from misdeclared, restricted, or illegal Goods.

Bookings, confirmations, notifications, and agreements sent via email, SMS, or other electronic means are legally binding. Customers accept electronic communications as equivalent to written documentation.

Drop X may refuse service to any Customer who repeatedly provides inaccurate, misleading, or fraudulent information. Past service does not create a right to future service.

Drop X retains records, including booking details, consignment notes, and proof of delivery, for a minimum of 12 months from service completion. These records are considered conclusive in any dispute.