By booking or using our services, you agree to the terms below. These form the full agreement between Drop X Transportation ("Drop X") and the Customer.

Drop X includes its staff, agents, and subcontractors.
Customer means any party using our service (sender, receiver, consignor, etc.).
Goods means all consigned items, including packaging and contents.
Services refers to transport, handling, and related logistics.
Dangerous Goods are items classified hazardous under the ADG Code.

Drop X is not a common carrier and may refuse any Goods at its discretion. All services are provided under these terms only.

Drop X may subcontract any service. Subcontractors must meet Drop X’s safety and conduct standards. All subcontractor terms, including liability limits, apply.

All payments must be made in full prior to pickup, unless the Customer holds an approved account.
Account holders: 7-day invoice terms apply.
Incorrect information (e.g., address, dimensions) may result in failed jobs without refund.
Waiting beyond 30 minutes may incur additional fees.

A booking will be deemed futile where the Customer has provided materially inaccurate or misleading information, including but not limited to:

• Incorrect or understated dimensions, weight, or load specifications;
• Inaccurate pick-up or delivery details or site access conditions; or
• Any deliberate misrepresentation to obtain a lower service fee.
   

Consequences:

• The Service shall be automatically cancelled on-site.
• No refund shall be issued where deliberate misrepresentation is reasonably determined.
• In cases of genuine error, any partial refund (if granted at Drop X’s sole discretion) shall be less any costs incurred and the 2.2% transaction fee.
• A new booking with accurate details is required at the applicable rate before service can proceed.
   

Drop X operates exclusively between verified business locations. If a Customer books transport to or from a non-business address (including but not limited to residential properties, shopping centres, hospitals, universities, airports, or the Melbourne CBD) without prior written approval:

• The booking will be automatically cancelled.
• A refund will be processed less the 2.2% transaction processing fee.
• A new booking, with correct business details, must be created at the applicable rate before service can proceed.
   

Standard Pallet: 1165 x 1165 mm, up to 1000 kg
Euro Pallet: 1200 x 800 mm, up to 250 kg
Oversized freight must be declared; items up to 2500 x 1700 mm are charged per pallet space.

The Customer ensures:

• Forklift and operator are on-site at both pickup and delivery (or $44 manual handling fee applies).
• Freight is ready for pickup.
• Site is safe and accessible.
   

Deliveries between 5 PM–12 AM require a responsible person present.
Same-day and after-hours jobs are non-refundable once confirmed.

Full refund (less fees) if cancelled >4 hours before pickup.
50% fee if cancelled <2 hours before pickup.
Amendments must be made ≥1 hour prior to scheduled pickup.

Undeliverable freight incurs full re-charge.
$25 overnight storage fee applies.
Common causes include wrong address, closed site, or no receiver.

No Dangerous Goods unless approved in writing.
Prohibited: alcohol, tobacco, perishables, valuables, animals, documents representing money, etc.

The Customer declares and warrants that all Goods consigned, transported, or received through Drop X Transport:

1. Comply with all relevant Australian laws and regulations, including but not limited to:
   • Customs Act 1901 (Cth)
   • Biosecurity Act 2015 (Cth)
   • Dangerous Goods (Road and Rail Transport) Act 2018 (Vic) and associated ADG Code
   • Criminal Code Act 1995 (Cth) relating to the transport of prohibited or controlled substances and goods. 

Do not contain or represent prohibited, restricted, or illegal items, including but not limited to:

• Controlled drugs or precursors;
• Firearms, weapons, or ammunition;
• Explosives, corrosives, or hazardous materials not approved in writing by Drop X;
• Counterfeit, stolen, or smuggled goods;
• Goods infringing any import/export restriction, copyright, or trademark law.
   

1. The Customer, Driver, and Receiver each acknowledge and agree that the Goods being sent, transported, or received are lawful and accurately declared.
    
2. Drop X reserves the right to inspect, refuse, or report any Goods suspected of breaching Australian law to the relevant authorities without liability.
    

Drop X is not liable unless due to proven gross negligence.
No liability for indirect or consequential loss.
Customers should arrange their own insurance.
Maximum liability capped at $500 or the service cost, whichever is higher.

Drop X accepts Goods for carriage strictly in the condition presented at pickup. Drop X is not liable for damage, deterioration, or loss arising from:

• Goods that are already damaged, defective, inadequately packed, or improperly secured at pickup;
• Inherent defects or natural deterioration of the Goods (e.g., leakage, shrinkage, perishability);
• Handling or movement reasonably required in the course of carriage. 

The Customer is solely responsible for ensuring Goods are packed and secured to withstand the ordinary risks of road transport.

Drop X provides transport services as a facilitator and coordinator only. Actual carriage may be performed by subcontracted carriers engaged by Drop X.
Drop X accepts no liability for loss of or damage to Goods occurring during transit, handling, or storage by a subcontracted carrier. Responsibility rests solely with the subcontractor.
Customers acknowledge that carriage is subject to the subcontractor’s terms, conditions, and liability limits (including insurance cover).
Drop X will provide reasonable assistance in forwarding claims but is not responsible for assessing, paying, or enforcing them.
Engagement of a subcontractor does not create any direct contractual relationship between the Customer and Drop X beyond coordination of the service.

Drop X does not automatically provide full transit insurance. Customers who require their freight to be fully insured must notify Drop X in writing prior to pickup.
Additional charges may apply, depending on the declared value, risk classification, and coverage level.
If no written request for full insurance is received, the Customer acknowledges that the Goods travel entirely at their own risk, subject only to the limited liability terms above.

Damage/loss: report in writing within 7 days.
Non-delivery: report within 60 days.
Legal action must be commenced within 12 months.

The Customer warrants that:

• Goods are safe, legal, and properly declared.
• Sites are suitable for delivery/pickup.
• They are authorised to act on behalf of the owner.
• They indemnify Drop X against third-party claims or breaches.
   

Drop X is not liable for delays due to weather, traffic, strikes, breakdowns, or other events outside its reasonable control. Delivery times are indicative only and not guaranteed.

Drop X prioritises the safety of its drivers and the public in accordance with Australian fatigue management laws, including but not limited to:

• Heavy Vehicle National Law (HVNL) as enacted in Victoria;
• Heavy Vehicle (Fatigue Management) National Regulation 2014; and
• Any relevant NHVR fatigue management guidelines or accreditation standards.

Where a driver is assessed as fatigued or at risk of fatigue, Drop X reserves the right to delay, reschedule, or reroute any delivery to comply with legal rest and work-hour limits.
Customers acknowledge and accept that:

1. Delivery timeframes are subject to fatigue compliance, and minor delays may occur to maintain lawful driving hours and safety standards.
2. Such delays do not constitute a service failure or breach of contract.
3. Drop X will communicate any affected timelines as soon as reasonably possible. 

This clause overrides any contrary delivery expectation or agreement where fatigue management compliance requires adjustment.

Customers must not hire or engage any Drop X driver or subcontractor during or within 12 months after service.

Disputes must first be addressed through good-faith written communication and mediation before legal action.

These terms are governed by the laws of Victoria, Australia, and subject to its courts.

Quotes are based on provided details and subject to adjustment if conditions differ. Final charges are confirmed upon acceptance.

These terms represent the full agreement between Drop X and the Customer. Any changes must be in writing and signed by Drop X.

If any clause is invalid, the rest remain in effect. Failure to enforce rights does not constitute a waiver.

Drop X follows the Privacy Act 1988 (Cth). Customer data is managed per our Privacy Policy. Service and marketing emails may be sent; opt-out via info@drop-x.com.au.

Drop X may inspect freight and refuse service for unsafe or misdeclared goods.

Customers must inspect vehicles before loading. If not done, suitability is assumed and claims are waived.

Drop X may terminate service for breach not rectified within 7 days.
Services may be suspended or cancelled immediately if payment is not received in advance (or within account terms, if applicable).
Abandoned freight may be disposed of with notice.

All prices include GST unless otherwise stated.

Drop X may use GPS timestamps or photos as delivery confirmation. Disputes must be raised within 48 hours.

The Customer is responsible for all charges incurred. Drop X is not liable for bank chargebacks, unauthorised payment claims, or delays in processing. Services remain payable in full.

Where Goods are delivered in multiple shipments, Drop X’s liability and delivery confirmation apply separately to each shipment. Failure to deliver part of a split load does not entitle the Customer to withhold payment for delivered Goods.

The Customer warrants that all Goods comply with import, export, and customs regulations. The Customer indemnifies Drop X against fines, duties, or claims arising from misdeclared, restricted, or illegal Goods.

Bookings, confirmations, notifications, and agreements sent via email, SMS, or other electronic means are legally binding. Customers accept electronic communications as equivalent to written documentation.

Drop X may refuse service to any Customer who repeatedly provides inaccurate, misleading, or fraudulent information. Past service does not create a right to future service.

Drop X retains records (booking details, consignment notes, proof of delivery) for a minimum of 12 months. These records are considered conclusive in any dispute.