Terms & Conditions of Service

These Terms and Conditions govern all courier and freight services provided by Drop X Transportation. By placing a booking, the customer agrees to be bound by the terms below.

1. Payment Terms

• All bookings must be paid in full prior to pickup, unless an approved business account has been established with Drop X Transport.
• Accepted payment methods:
  • Credit/Debit Card
  • PayID (details provided at the time of booking)
• Business account holders will receive weekly invoices with 7-day payment terms.  Late payments may incur administrative fees and suspension of account privileges.

2. Booking Accuracy & Futile Charges

• Customers must provide accurate and complete information when booking, including:
  • Pickup and delivery addresses
  • Freight weight, dimensions, and pallet type
  • Contact details for both sender and receiver
  • Delivery site access instructions
  • Distance Fix pricing is based on Melbourne Metropolitan cut off : bacchus marsh in the west , frankstone south in the east ,wallan in the north ,
  • and Geelong Metropolitan cut off : torquay
  • Extra cost may apply outside of the cut off area

• If incorrect or misleading details result in a failed collection or delivery:
  • The job will be considered futile
  • The customer will receive a 30% refund, less transaction fees and administration costs

    

3. Pallet Dimensions & Oversized Freight

• Recognised pallet sizes:
  • Standard Pallet (Australia): 1165mm x 1165mm, up to 1000kg
  • Euro Pallet: 1200mm x 800mm, up to 1000kg
• Any pallet exceeding these dimensions or requiring more than one pallet space is classified as oversized
• Oversized freight will attract additional charges based on dimensions, weight, and required vehicle capacity
• Customers must declare true pallet size and weight at the time of booking

4. Loading & Unloading Requirements

• Customers must ensure:
  • Freight is ready for pickup at the agreed time
  • Sites have suitable and legal access for trucks
  • A forklift  and licensed operator are available on-site for loading and unloading
• If no forklift driver is available or freight is not accessible:
  • A manual handling fee $77 or redelivery fee may apply
• Waiting time beyond 30 minutes may incur fee, 

5. After-Hours Deliveries

• Deliveries between 5:00 PM and 12:00 AM are classified as after-hours 
• It is the customer’s responsibility to ensure a receiver is present during this period

6. Cancellations & Amendments

• Cancellations made more than 4 hours prior to pickup are eligible for a full refund, less transaction fees
• Cancellations within 2 hours of pickup will incur a 30% cancellation fee , less transaction fees
• Same-day and after-hours bookings are non-refundable once confirmed
• Booking changes must be requested at least 1 hours prior to pickup

7. Return to Sender Policy

• If a  delivery cannot be completed and goods must be returned to the sender:
  • A Return to Sender fee of 50% of the original delivery charge will apply
  • If the goods must be returned to the sender and held overnight, an additional $25 storage fee will apply 
• Return reasons may include
  • Delivery refusal
  • Site closed or inaccessible
  • No authorised receiver available
  • Incorrect delivery address

    

8. Liability & Insurance

• Drop X Transport is not a common carrier and may refuse to transport certain goods Example dangerous goods
• Insurance  is not included – the customer must arrange their own insurance if required
• Drop X Transport is not liable for any loss, damage, or delay unless due to proven gross negligence
• Drop X transport drivers are required to have goods in transit insurance with coverage in transit of $500,000
• Goods in transit over $500,000 additional insurance charges may be applicable to the job

9. Excluded Goods

In addition to any exclusions contained in the wording of this policy, and unless specifically agreed to in writing by us and noted in the schedule, this policy does not provide cover for the following items:

• Alcohol, cigarettes, tobacco or tobacco products
• Livestock, bloodstock, exotic birds, stud or prize animals
• Live plants and trees
• Refrigerated or temperature-controlled goods
• Works of art or antiques
• Household goods and personal effects
• Property owned by you (the client)
• Motor vehicles, boats, and caravans
• Heavy machinery and mobile plant
• Precious metals and stones
• Money (including any coin or banknote), bullion, cheques, credit or other card sales vouchers, securities, shares, bonds, deeds, bills of exchange, or any documents that represent money 
• Dangerous goods as defined by the current Australian Dangerous Goods Code or any government agency or authority, which by their nature require special licensing of the driver or vehicle and/or are defined as a “Placard Load”

10. Account Holder Program & Discounts

•  Approved account holders receive the following ongoing discounts: 
•  To be eligible for account holder discounts, businesses must open an approved account with Drop X Transportation. 
  • 20%  discount when booking at least  1 pallet per business day
  • 30% discount for 2+ pallets per business day 
• These discounts do not apply to:
  • After-hours bookings 
  • Oversized freight (unless stated otherwise)
  • Regional Victoria (unless stated otherwise)
  • Same-day express jobs (unless otherwise stated)
• Failure to meet minimum volume may result in pricing being reverted to standard rates

11. Subcontracting

• Drop X  Transport reserves the right to engage subcontractors to complete bookings
• All  subcontractors must adhere to Drop X standards of safety, service, and conduct

12. Force Majeure

• Drop X Transport is not liable for service delays caused by events outside its control, including but not limited to:
  • Traffic conditions
  • Weather
  • Road closures
  • Industrial action
  • Vehicle breakdowns

    

13. Governing Law

• These Terms and Conditions are governed by the laws of Victoria, Australia Any disputes will be resolved in accordance with the legal system and courts of that jurisdiction